Booknz Support

Booknz helps independent beauty, grooming, and personal-care professionals run their business from their phone.

For help with the app, email support@booknz.ca. Include the email address connected to your Booknz account and a short description of what happened. Please do not send passwords or payment information.

Getting started

• Create your professional profile and add the services you offer.
• Set your availability and choose whether you work in-studio, offer house calls, or both.
• Share your booking link in your Instagram bio, DMs, text messages, or anywhere clients find you.

Bookings, clients, and notifications

If a booking or client update does not appear, confirm that your device is online, then close and reopen Booknz. Notification delivery also depends on notification permission being enabled for Booknz in your device settings.

Subscriptions

Booknz Pro subscriptions are billed through Apple. You can view or cancel an active subscription from your Apple Account subscription settings. If you already subscribed but Booknz does not recognize it, use Restore Purchases from the Booknz Pro screen.

Delete your account

You can request permanent account deletion from the Booknz app. Open your profile settings, choose Delete Account, and follow the confirmation steps. Account deletion removes your Booknz profile and associated business data, subject to the limited retention described in the Booknz Privacy Policy.

If you cannot access the app, email support@booknz.ca from the address connected to your account and ask for account deletion help.

Privacy and legal

The Booknz Privacy Policy, Professional Terms, and Booking Terms are available from the navigation at the top of this page.